Internet services followed by cable TV topped consumer complaints in 2019 for Wyoming, Boone, Lincoln, Logan, McDowell, Mercer and Mingo counties, according to West Virginia Attorney General Patrick Morrisey.
Telephone services drew the third highest number of complaints in southern counties.
These were tracked, based on the number of complaints received, by cell phone devices and services, used vehicle repairs, general sales, satellite equipment and service, automobile complaints and collection agencies.
âOur office is responsible for protecting consumers from a myriad of different types of scams and predatory business practices,â Morrisey said.
âThese consumer complaints come in all shapes and sizes. Our consumer protection division diligently reviews every complaint and works vigorously to resolve each one fairly, âhe said.
The list is compiled from written consumer complaints filed with the Consumer Protection Division.
Results do not include phone calls from consumers who did not respond to a written complaint.
Additionally, the count does not include reports of scams.
Statewide, communications complaints, up from second place last year, ranked as the top consumer problem, accounting for nearly a fifth of all complaints filed.
Auto and motor vehicle problems fell to second statewide, followed by home repair and renovation services.
The Attorney General encourages consumers to educate themselves about their rights and responsibilities so that they do not run into similar problems.
Although the list does not include scams, this issue remains a frequently reported consumer issue.
Morrisey warned consumers that they should always be wary if a business uses pressurized sales tactics, refuses to put terms in writing, or asks the consumer to hand over personal information, such as a Social Security number or credentials. banking information.
Consumers who believe they have been or taken advantage of a scam should contact the Consumer Protection Division of the Attorney General at 1-800-368-8808 or visit online at www.wvago.gov.