Thousands of customers were affected on Friday when Comcast Xfinity suffered a massive outage across the country. The guilty? Two staple fiber cables.
Customers began to complain of a widespread blackout of internet, television and phone services early on Friday. The company confirmed the outage at around 2:30 p.m., about two hours after it began.
The issue apparently affected the Xfinity service status page as well, according to a tweet from reporter Matthew Keyes. The page was where customer service was leading a lot of unhappy customers, which would require an internet connection that many did not have.
Since Saturday morning, customers are still complaining while engineers continue to work on the problem.
In Friday’s CNBC report on the situation, a Comcast spokesperson said it “was aware of a nationwide outage affecting some of our Internet, video and voice customers.”
No information has been released on what caused the damage to the cable, or whether a backup system is made available to customers. The Comcast takes care of Twitter The account said the fibers belonged to their “backbone providers”.
In company statistics released in March 2018, the number of Xfinity residential customers was 1.79 million.
According to istheservicedown.com, an online tracking tool for service providers, the largest reports of outages came from the northeastern United States. Almost 400 reports in the past two weeks are from the District of Columbia alone, followed by 295 reports in Philadelphia. The outages this month also include a lack of phone service on June 7 reported by Comcast Companies, and restoration of fibers in Boston cut by a third party. In Connecticut on June 16, a Comcast fiber was struck by a pole fire that Comcast New England reported responding within three hours. In the meantime, customers continue to ignite on Twitter.